Career Opportunity
Join our team and help shape the future of payments
Customer/Technical Support Specialist
Job Description
We are looking for a Customer/Technical Support Specialist to join our Customer Success team. You will be responsible for providing exceptional support to our clients, helping them resolve technical issues, and ensuring their success with our payment orchestration platform.
Responsibilities
Provide timely and accurate technical support to clients via email, chat, and phone
Troubleshoot and resolve client issues related to payment processing, integrations, and platform functionality
Collaborate with development and product teams to escalate and resolve complex technical issues
Document client interactions and maintain detailed records in our CRM system
Assist clients with platform onboarding and training
Monitor system alerts and proactively address potential issues
Contribute to knowledge base articles and documentation
Requirements
2+ years of experience in customer support or technical support role
Strong understanding of payment processing and fintech industry
Excellent communication skills in English (both written and verbal)
Ability to troubleshoot technical issues and explain solutions clearly
Experience with CRM systems and support ticketing tools
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced environment and handle multiple priorities
What We Offer
Competitive salary and performance bonuses
Flexible working hours and remote work options
Professional development opportunities
Health insurance and wellness programs
Team building events and corporate culture
Ready to join our team?
If you're excited about this opportunity and believe you're a good fit, we'd love to hear from you!